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Returns Policy

At Verseo.com, we are committed to providing you with unique affordable health and beauty products that meet your satisfaction. If for any reason you are not completely satisfied with our products, we are happy to offer a 30 day money back guarantee.

 

Verseo stands behind our products. Any Verseo Brand product (must have Verseo logo on product) purchased from Verseo.com can be returned for refund less shipping and handling (even if the product has been used) if returned within 30 days of shipment.

 

Verseo products include Thermoglove & Thermosoles

 

If your product is NOT a Verseo brand product (Verseo logo will be on Verseo brand products only) then the Products must be returned in new and unused condition and must include any and all product packaging, instruction manuals, blank warranty cards and or accessories.  

After 30 days, please refer to the original manufacturer's warranty for product and service issues.

 

Returns received that do not meet the above criteria will be shipped back to the customer at their expense.

 

PLEASE NOTE: CURRENTLY RETURNS/REFUNDS ARE PROCESSED WITHIN 2-4 WEEKS FROM THE DAY WE RECEIVE THEM.
Thank you for your patience.

 

How to Return Your Product:

 The sooner the better and less potential for hassles of course! If you feel more comfortable processing your return with a person, simply call our Customer Service department Monday - Friday US Eastern Time 9:00am - 4pm at: 1-877-261-1570 (US Toll Free number). You may also email customer service for questions about returns at cs@verseo.com.

 

RETURNING YOUR PURCHASE

Please address your package as follows:

 

Verseo.com

Attn: Returns Department

16 W. Main St

Beacon, NY 12508

1-877-261-1570

 

We request you mail your return back via a registered post with tracking number. We apologize but we cannot accept responsibility for items lost or damaged while in transit.

 

 

Please take care of returning the item in as much original packaging as possible (even if used) with proper packaging materials. 

 

RECEIVING YOUR REFUND

Your refund will be credited to the original purchaser's credit card or Paypal account. Please note card refunds may take up to 3 business days for your bank to complete depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this. We do not refund the initial shipping costs or return shipping costs. We only refund the value of the goods return.

 

PayPal

Returns processed to PayPal must be within 30 days from the date of purchase in order to be credited to your paypal account.

 

Credit Card

Returns being processed to your credit card can only be processed up to 30 days from your date of purchase.

 

Amazon Simple Pay 

Your refund will be processed through Amazon.

 

Questions?

Feel free to use our Contact Form, email customer service at cs@verseo.com or call us US Toll Free Monday - Friday 9:00am - 4:00pm Eastern Time at:  (877) 261-1570.