Site Information

Frequently Asked Questions

1.    How do I make a purchase?

  • Browse the product on our site and find an item you would like to purchase.
  • Some products also require an option such as Size to be selected. Select the right option and simply add it to your bag.
  • Once you add this item to your bag you will notice your bag advances by one item.
  • You will then be presented with the option to continue shopping or checkout.
  • If you are not ready to checkout you can continue shopping.
  • When you are ready to checkout just click on your bag and proceed to checkout.
  • Fill in the information as requested at checkout.
  • Once you confirm this order and process payment you will receive an order confirmation e-mail and your purchase is complete.

 

2.    Do I need to set up an account to place an order?

  • No, you do not need to set up an account to place an order. You may check out as guest but we strongly encourage you to go ahead and set up an account. This will make it easy for you to make returns, check status, see previous orders and more. All details are held secure as per our privacy policy.

3.    Do you ship to post boxes?

  • Yes for orders under $100. Anything over $100 we use UPS with insurance and cannot ship to PO Boxes.

4.    Is tax included in the price?

  • Yes, the price of the item already includes a tax amount. You will not be charged extra for taxes.

5.    Can I track my order?

  • Once your order has been dispatched, you will receive a tracking number for you to track your parcel via email.

6.    Do you ship internationally?

  • Yes, we use Bongo International to ship internationally.
     
7.    Are duties and taxes included in the final order amount?
  • Duties and handling for international orders are handled via Bongo.
     

8.    Can I add something to my order?

  • If you would like to add an item to your order after you have placed the order you will need to place a new order as we cannot add additional items to an order after it has been placed.

 

9.    Can I cancel my order?

  • If you would like to cancel your order, please contact customer care as soon as possible. The fastest way is by phone: 877-261-1570 but you may also email at cs@verseo.com with your information and order number. Please include a phone number where we may be able to reach you.

10.    How can I pay for my order?

  • We accept MasterCard, Visa & American Express payments as well as PayPal. International orders are handled via Bongo International payment policies.

 

11.    How do I return an item?

  • To return an item please log into your account and go to your orders.
  • Select the order and item you would like to return and follow the prompts.
  • Once received, the return will be directed straight to our quality control team for assessment; if the item passes you will be approved for a return and be notified the item will be accepted.
  • If the item does not pass our QC inspection you will not be approved for a return and the item will be sent back to you.
  • If you do not have an account, please call Customer Service at 877-261-1570 or email at cs@verseo.com with your order number and information and we will help you with your return.

 

12.    If I return an item will I be refunded the full value of the order?

  • You will be refunded the full value of the item but we cannot refund shipping costs.

13.    How long does it take for my refund to be processed?

  • Once your return has been approved for a refund it will take up to 3 business days for the refund to be processed.