Frequently Asked Questions
1. How do I make a purchase?
- Browse the product on our site and find an item you would like to purchase.
- Some products also require an option such as Size to be selected. Select the right option and simply add it to your bag.
- Once you add this item to your bag you will notice your bag advances by one item.
- You will then be presented with the option to continue shopping or checkout.
- If you are not ready to checkout you can continue shopping.
- When you are ready to checkout just click on your bag and proceed to checkout.
- Fill in the information as requested at checkout.
- Once you confirm this order and process payment you will receive an order confirmation e-mail and your purchase is complete.
2. Do I need to set up an account to place an order?
3. Do you ship to post boxes?
- Yes for orders under $100. Anything over $100 we use UPS with insurance and cannot ship to PO Boxes.
4. Is tax included in the price?
- Yes, the price of the item already includes a tax amount. You will not be charged extra for taxes.
5. Can I track my order?
- Once your order has been dispatched, you will receive a tracking number for you to track your parcel via email.
6. Do you ship internationally?
- Yes, we use Bongo International to ship internationally.
- Duties and handling for international orders are handled via Bongo.
8. Can I add something to my order?
- If you would like to add an item to your order after you have placed the order you will need to place a new order as we cannot add additional items to an order after it has been placed.
9. Can I cancel my order?
- If you would like to cancel your order, please contact customer care as soon as possible. The fastest way is by phone: 877-261-1570 but you may also email at firstname.lastname@example.org with your information and order number. Please include a phone number where we may be able to reach you.
10. How can I pay for my order?
- We accept MasterCard, Visa & American Express payments as well as PayPal. International orders are handled via Bongo International payment policies.
11. How do I return an item?
- To return an item please log into your account and go to your orders.
- Select the order and item you would like to return and follow the prompts.
- Once received, the return will be directed straight to our quality control team for assessment; if the item passes you will be approved for a return and be notified the item will be accepted.
- If the item does not pass our QC inspection you will not be approved for a return and the item will be sent back to you.
- If you do not have an account, please call Customer Service at 877-261-1570 or email at email@example.com with your order number and information and we will help you with your return.
12. If I return an item will I be refunded the full value of the order?
- You will be refunded the full value of the item but we cannot refund shipping costs.
13. How long does it take for my refund to be processed?
- Once your return has been approved for a refund it will take up to 3 business days for the refund to be processed.